This policy is intended to help you understand how STANLEY BLACK & DECKER, INC. Australia Pty Limited ACN 075 071 233, Irwin Industrial Tool Company Pty Ltd ABN 82 000 021 938 and STANLEY BLACK & DECKER, INC. New Zealand Limited NZBN 9429039123664 , and their parent companies and affiliates (collectively referred to as "STANLEY BLACK & DECKER, INC.," "we" or "us") collect, hold, use, disclose and safeguard the information you provide on this website.
Collection of Personal Information
If you browse our website, you may generally do so anonymously without providing any personal information. However, there are cases in which we may ask you for personal data. For example, we will occasionally conduct on-line surveys to better understand the needs and profile of our visitors. In addition, we may request personal information when you register to receive additional information regarding our products and services, manage your requests, download software, sign up for a newsletter or send us a question. The personal information we collect and hold generally includes your name, address, contact details (such as your phone number, fax number and email address), product preferences, purchase details and payment details, as applicable. Even if you choose not to give information we request, you can still visit most of the STANLEY BLACK & DECKER, INC. website, but you may be unable to access certain options, offers and services or purchase our products or services.
We generally only collect your personal information if you choose to provide such information directly to us, for example in person, over the telephone, by email, via one our websites (such as if you submit an inquiry or set up an account with us) or by completing our online or hard copy forms. Whenever possible, we will collect personal information directly from you. However, we may collect information from third parties such as from Facebook pages of ours or of third parties if you choose to enter our contests or sign up for offers posted on such pages or from such pages of our related entities to allow us to improve our products and services.
We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information. We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access your personal information. In case you change your mind or wish to update or delete personal information (such as your ZIP code), we will endeavor to correct, update or remove the personal data you give us. You can do this by contacting us at the contact points specified below.
During your communications with us you must not provide us with personal information (including any sensitive information) of any other individual unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, you
- warrant that you have that individual's consent to provide their information to us.
When you place an order for a product or service online, we need to know your name, e-mail address, mailing address, credit card number, expiration date and the credit card’s security or access code. This personal information is required so that we can process and fulfill your order, send an order or shipping confirmation, as well as notify you of your order status. All Internet transactions with us are performed on a secure server that encrypts your credit card information to ensure it is not read by unauthorized third parties.
Use of Personal Information
We may use personal information provided by you for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Such purposes may include:
- processing your orders and responding to your inquiries,
- processing your product warranty applications,
- conducting contests, surveys and promotions which you have entered,
- processing a form or questionnaire you have completed either in hard copy or on various sections of our website,
- forecasting future needs of our products and services,
- improving our understanding of our business needs and customer demands,
- providing you with marketing material regarding special promotions, new products and services we offer and upcoming events of ours or of our affiliates which we believe may be of interest to you (if you opt-in to receive such information), and
- any other purposes identified at the time of collecting your information.
Except as described in this policy, STANLEY BLACK & DECKER, INC. does not rent, sell or otherwise distribute to third parties, your personal information entered on this site without your consent, unless required by law or as disclosed to you when the information is collected. If you do provide us with consent to share your information with other third party companies, we may share your information with third party companies including affiliates of the company to whom the information is provided, who offer products and services that may be of interest to you. These companies may then contact you directly with product or sample offers, personalized offers and information, or to ask for your feedback on products and programs that they think may be of interest to you. While we use all reasonable efforts to safeguard the confidentiality of your information, STANLEY BLACK & DECKER, INC. will have no liability for disclosure of any information obtained due to errors in transmission or the unauthorized acts of third parties.
We may share your personal information with our third party service providers on a need-to-know basis. We engage third party service providers to perform certain services on our behalf. In order to perform those services, the service providers may need to know your personal information. We require that they protect this information and only use it to perform services on our behalf. For example, we may use outside shipping companies, credit card processing companies, resellers, distributors, IT, infrastructure and operations service providers, and content providers.
We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize STANLEY BLACK & DECKER, INC. website content and advertising to deliver a better experience to our users.
If we transfer personal information to countries outside Australia we will only do so in accordance with all applicable Australian data protection and privacy laws.
Security of Personal Information
We take reasonable steps (including any measure required by law) to protect your personal information from loss, misuse, interference and unauthorized access, alteration or disclosure. However, data protection and security measures are never completely secure and, despite the measure we have put in place, we cannot guarantee the security of your information. You must take care to ensure you protect your personal information (for example, by protecting any usernames and passwords, etc.) and you should notify us at the contact information below as soon as possible after you become aware of any security breaches.
Cookies and IP Tracking
- where they are essential to make our website work,
- to enable the personalization features on our website, and
- to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website (we cannot identify you personally in this way).
If for any reason you wish to not take advantage of cookies, you may modify the settings in your browser not to accept them, although this may disable or render unusable some of the features of the STANLEY BLACK & DECKER, INC. website.
This website also may detect the type of browser you are using, the type of operating system you are using and your IP address or domain name. We may use such information for internal traffic monitoring and capacity purposes or to otherwise administer our website. No personal information is obtained; rather, just the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns.
STANLEY BLACK & DECKER, INC. reserves the right to disclose user information in special cases, when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other STANLEY BLACK & DECKER, INC. website users or anyone else that could be harmed by such activities. We may disclose personal information without notice to you in response to a subpoena or when we believe in good faith that the law requires it or to respond to an emergency situation. We also may disclose personal information as part of a merger or acquisition.
Policies for Children
STANLEY BLACK & DECKER, INC. encourages parents and guardians to monitor and participate in their children's online activities. Unless you are viewing a website directed specifically to children, no information should be submitted to this site by users under 13 years of age, and users under 13 years old are not allowed to register for newsletters, clubs or activities. In addition, users under 18 years of age are not allowed to make purchases or participate in contests, except for those specifically directed to children. Where appropriate, STANLEY BLACK & DECKER, INC. may ask you to indicate your age to verify compliance with these policies. STANLEY BLACK & DECKER, INC. does not knowingly collect information from our guests under 13 years of age or provide any personally identifying information from such guests to any third party for any reason whatsoever.
Please be advised that this website may contain links to third party websites. The linked sites are not under the control of STANLEY BLACK & DECKER, INC., and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.
Ethics and Compliance Team
STANLEY BLACK & DECKER, INC.
Level 2, 810 Whitehorse Road,
Box Hill, VIC
If you have a complaint you will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will notify you if we require any additional information from you and will notify you in writing of the outcome of the investigation.
If you would like your e-mail address removed from our database, please send an e-mail to firstname.lastname@example.org, and type the word "Remove" in the subject line. Questions about our products and services should not be directed to email@example.com and will not receive a reply.