At IRWIN® Tools, we stand by our products. Should this product fail to perform within its lifetime under normal wear and tear, provided the damage has not been caused by inappropriate use or alteration, simply return it to the place of purchase, along with your proof of purchase or contact IRWIN® Tools . You will then be advised as to whether you are entitled to a refund, repair or a replacement. Repaired or replacement goods will be returned at our cost.
In addition to any warranty we provide, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.   
Australian Customers please contact:
Stanley Black & Decker Pty Ltd
810 Whitehorse Road 
Box Hill Victoria 3128
1800 331 491 

At IRWIN® Tools we take customer satisfaction seriously. Should you have any questions or concerns relating to any other product, please contact us.